Case Summary: C3/CustomerContactChannels, Inc.

C3/CustomerContactChannels, Inc.

$31.0 million secured credit facility

Overview

Founded in 2010, C3/CustomerContactChannels, Inc. (C3) is a provider of business process outsourcing with services ranging from traditional customer center solutions, web based communications and social media support.  C3 serves a variety of clients in various industries including healthcare, travel, telecommunications, and logistics.

Challenge

Since its founding, the Company has raised significant equity capital to support its operations and growth.  Having realized exponential growth in 2013, C3 sought debt financing to diversify its funding sources and facilitate additional growth. 

Solution

Crystal provided a $16.0 million commitment in December 2013 consisting of a revolver, term loan and delayed draw term loan.  Proceeds were used to refinance existing debt, and fund continued growth.

Subsequently, in August 2014, Crystal upsized the facility to $31 million, again consisting of a revolver, term loan and delayed draw term loan, to provide addditional working capital needs as well as incremental capital to support growth in the business.